Terms and Conditions

1. Company Details

This website (the “Website”) is owned and operated by:

References to “we,” “us,” or “our” mean AExpress Ltd. “You” or “Customer” means any person using the Website or purchasing our Services.

Affiliations. AExpress Ltd is a private company and is not owned, operated, sponsored, or endorsed by the Government of the Republic of Azerbaijan or any governmental agency. The service fee we charge covers application review, error checking, and submission assistance, and is separate from the official Government fee payable to the Government of the Republic of Azerbaijan. For the purposes of these Terms and Conditions, “Government” refers to the central governing authority and any governmental agency of the Republic of Azerbaijan, including without limitation any official entities responsible for immigration control, enforcement of immigration laws, Electronic Travel Document application processing, and border security.

No legal advice. Our Services do not constitute legal, immigration, or any other professional advice. If your circumstances involve criminal records, prior travel document refusals, complex residency or immigration history, family law issues, or any other matter requiring professional opinion, we recommend that you consult a qualified attorney or an authorised immigration adviser before applying for any travel document.

2. Acceptance of Terms

By using the Website or purchasing our Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, do not use the Website or Services.

3. Updates to Terms

We may update these Terms at any time. The version in effect at the time of your purchase applies to your Service.

4. Our Services

4.1 General.

AExpress Ltd provides professional assistance services (the “Service”) for international travellers in connection with applying for an Electronic Travel Document, a document approved and issued by the destination country that allows a foreign national to enter for a limited period. These Terms apply specifically to Customers using the Service in relation to the Republic of Azerbaijan. AExpress Ltd is a private company and is not operated, sponsored, affiliated, endorsed, or owned by any government.

4.2 Scope of the Service.

Our travel-assistance service includes:

• Information services regarding entry requirements and current travel documentation procedures
• Document preparation review and accuracy verification
• Identification of common errors before submission
• Compliance verification against the Government's current requirements
• Support to the Customer in completing and submitting the required information
• Order updates and Customer communication while the Customer's request is in progress
• Delivery of the issued document to the Customer

4.3 Customer Acknowledgments.

By using the Service, the Customer acknowledges and agrees that:

• Our Service is limited to reviewing the information the Customer provides for compliance with the Government's requirements.
• The approval or denial of an application for an entry authorisation is the exclusive competence of the Government, made in accordance with its security and immigration laws.
• Processing times are determined by the Government and are beyond our reasonable control.
• We do not influence the Government's approval decisions or processing times.
• Possession of an issued document does not guarantee entry to Azerbaijan; the decision to permit entry rests solely with border officers of the Government.
• The Customer is responsible for verifying that all information provided in the application, and in any document subsequently issued, is accurate and complete before travel.
• The Customer agrees to comply with all applicable terms and conditions established by the Government concerning applying for and using entry authorisations, and the conditions of entry to Azerbaijan.
• Customers with dual or multiple citizenships must choose the nationality of the passport they intend to travel on. If the passport used for travel differs from the one indicated in the application, the issued document may be rendered invalid.
• If the Customer detects inaccurate or incomplete information after submission, the Customer must contact our customer service immediately. We will use reasonable efforts to help correct any deficiency, provided the Customer notifies us in time. The Customer remains responsible for verifying the final issued document.
• The Customer may submit applications on behalf of other persons (e.g., family members). A separate Service Fee applies for each application.
• The Service relies on third-party providers, including the Government's application portal and payment processors. The treatment of the Customer's personal information by such third parties is outlined in our Privacy Policy.

5. Eligibility

Electronic Travel Documents are issued only to nationals of countries approved by the Government of the Republic of Azerbaijan. Eligibility requirements, including approved nationalities, supporting document requirements, and conditions of entry, are determined solely by the Government and are subject to change without notice.

It is the Customer's sole responsibility to verify that they meet all eligibility requirements before submitting an application. We do not assess or guarantee individual eligibility, and the Service Fee is not a guarantee of approval.

5.1 Changing Entry Requirements.

From time to time, the Government may introduce or modify visa-free entry arrangements, exemptions, or special conditions for certain nationalities, including limited-entry visa-free arrangements with specific stay durations or annual entry caps. It is the Customer's responsibility to determine, based on their specific nationality, travel history, and intended duration of stay, whether an entry authorisation is required for their trip. We do not track individual entry histories, assess personal eligibility, or advise on visa-free entitlements. No refund or liability arises from a Customer's failure to correctly assess their own entry requirements.

6. Fees and Payment

The total amount payable for the Service consists of two components: (a) the official Government fee, which is passed through unchanged to the Government, and (b) our service fee.

The total fee depends on the processing tier selected by the Customer:

Our service fee covers application review, document verification, processing oversight, Customer support, and delivery of the issued document.

Payment terms. The Service begins only after full payment has been received and authorised. By confirming payment, the Customer authorises us to commence the Service immediately. The Service Fee may be updated from time to time; updated fees apply only to applications submitted after the change and are not retroactive.

7. Refund Policy

Government fees are non-refundable once an application has been submitted to the Government. Service fees are non-refundable in cases where the Government rejects the application, as the Service has already been performed.

Refunds may be issued at our discretion in cases of confirmed ineligibility identified before submission. Once the Service has commenced, cancellation is not possible.

Right of Withdrawal (EU/EEA Customers). Pursuant to Article 16(a) of Directive 2011/83/EU on consumer rights, by placing an order and accepting these Terms, the Customer expressly requests that AExpress Ltd begin processing the application immediately upon receipt of payment, and expressly acknowledges that the right of withdrawal under that Directive will be lost once the Service has been fully performed by AExpress Ltd. The Service is considered fully performed when AExpress Ltd has submitted the application to the relevant Government authority. Until submission has occurred, the Customer retains the right to cancel within 14 days of contract conclusion for a refund of the Service Fee. After submission, the Customer waives the right of withdrawal in accordance with the express request and acknowledgement above.

8. Chargebacks

The Customer agrees to contact our customer service before initiating any chargeback or payment dispute.

If a chargeback is initiated without prior contact or valid justification, we reserve the right to dispute the claim and provide evidence of Service delivery. We may also refuse the Customer access to future Services.

9. Sanctions

We do not provide the Service to individuals or entities subject to international sanctions, including those imposed by the United Kingdom, European Union, United Nations, or United States.

10. Customer Responsibilities

The Customer agrees to:

• Provide accurate, complete, and truthful information
• Use the same passport for the application and for travel
• Verify all details in the issued document before travel
• Notify us promptly of any errors or inaccuracies in the application or issued document

If incorrect or incomplete information is identified, we will use reasonable efforts to assist in correcting the issue. The Customer remains solely responsible for the accuracy of the information submitted and for verification of the final issued document.

11. Third-Party Services

The Service relies on third-party systems, including the Government's application portal, payment processors, and other technical providers. We are not responsible for disruptions, errors, or delays caused by such third parties or for any consequences arising from their availability or performance.

12. Termination and Refusal of Service

We reserve the right to refuse, suspend, or cancel the Service at our discretion, including in cases of:

• suspected fraud or abuse
• failure of the Customer to provide required information or documentation
• ineligibility based on Government requirements
• breach of these Terms by the Customer
• circumstances beyond our reasonable control

In the event of cancellation under any of the above grounds, the Service Fee will not be reimbursed.

13. Prohibited Use

The Customer agrees not to use the Website or the Service to:

• engage in any unlawful, fraudulent, or abusive activity
• submit false, misleading, or stolen identity information
• act on behalf of another person without that person's consent
• attempt to gain unauthorised access to our systems or those of third parties
• upload viruses, malware, or any other harmful code
• use automated tools, including bots, scrapers, or crawlers, to access the Website
• reproduce, copy, or redistribute Website content without permission
• interfere with the operation of the Website or other Customers' use of it
• harvest personal information about other users
• impersonate any person or entity, including any AExpress Ltd representative

14. Privacy

The collection, use, and protection of the Customer's personal data is governed by our Privacy Policy. By using the Service, the Customer consents to the processing of their personal data as described in the Privacy Policy.

15. Liability and Disclaimer

To the fullest extent permitted by applicable law, AExpress Ltd shall not be liable for any of the following circumstances, which are beyond our reasonable control:

• the Government's decision to approve or deny an Electronic Travel Document application
• delays in the Government's processing of applications
• the issuance of an erroneous Electronic Travel Document resulting from inaccurate, incomplete, or fraudulent information provided by the Customer
• the Government's revocation of an Electronic Travel Document after issuance
• denial of entry to Azerbaijan by border officers, for any reason
• denial of boarding by airline personnel due to discrepancies between the Customer's travel documents and personal details
• changes in entry requirements, immigration policies, or visa-free arrangements occurring after the application has been submitted
• the Customer's change of travel plans, including those caused by force majeure events such as strikes, natural disasters, pandemics, terrorism, war, or border closures
• the Customer providing the personal data of a third party without that person's consent
• the Customer being a minor or otherwise lacking capacity to contract under the laws of their country of residence
• any disruption, error, or delay caused by third-party providers, including payment processors and the Government's application portal

Possession of an issued Electronic Travel Document does not guarantee entry to Azerbaijan. The decision to permit entry rests solely with border officers of the Government.

Limitation of Liability. To the maximum extent permitted by law, AExpress Ltd's total aggregate liability for any claim arising out of or relating to the Service shall be limited to the Service Fee paid by the Customer in respect of that specific application.

16. Indemnification

The Customer agrees to defend, indemnify, and hold harmless AExpress Ltd, its officers, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the Customer's use of the Service; (b) the Customer's breach of these Terms; (c) the Customer's violation of any applicable law or third-party right; or (d) any false, inaccurate, or fraudulent information provided by the Customer.

17. Reliance on Information

The information presented on the Website is provided for general information purposes only. Government requirements, entry conditions, and travel regulations are subject to change without notice. The Customer's reliance on any information provided through the Website is at the Customer's own risk. We recommend that the Customer verify current requirements through official Government channels before travel.

18. No Agency Relationship

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the Customer and AExpress Ltd. The Customer has no authority to enter into any contract or commitment on behalf of AExpress Ltd.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between AExpress Ltd and the Customer concerning the Service, and supersede any prior agreements or communications between the parties on the subject matter.

20. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is owned by AExpress Ltd or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. The Customer may not reproduce, copy, distribute, or otherwise use any Website content without our prior written permission.

21. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

22. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved by arbitration in London under the rules of the London Court of International Arbitration (LCIA). The number of arbitrators shall be one. The seat of arbitration shall be London. The language of the arbitration shall be English. The governing law of the contract shall be the substantive law of England and Wales.

23. Time Limit for Claims

Any claim arising out of or relating to the Service must be brought within one (1) year from the date the claim arose, after which it is permanently barred.

24. Severability

If any provision of these Terms is found by a competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain in full force and effect.

25. Contact

For any questions, support requests, or notices relating to these Terms or the Service, the Customer may contact our customer service team. We aim to respond within 24 hours.